Company: SAS AROMES WB
Address: 69B rue du Président Georges Pompidou, 59110 La Madeleine, France
SIREN: 935 003 681
Last updated: 20.10.2025
These terms and conditions govern the sale of products by SAS AROMES WB, a société par actions simplifiée unipersonnelle (SASU) registered in France.
By placing an order on our website, you agree to be bound by these terms and conditions. Please read them carefully before making a purchase.
We sell alcoholic beverages with detailed product descriptions and specifications provided on our website. We make every effort to ensure product information is accurate, but cannot guarantee that all details are completely error-free.
Our products are only available to customers aged 18 years or older. By placing an order, you confirm that you are at least 18 years of age. Delivery personnel may request age verification upon delivery.
We deliver exclusively within the European Union. Specific delivery options and timeframes will be displayed during checkout based on your delivery address.
Orders are typically processed within 1-2 business days. Processing may take longer during holidays or peak periods. You will receive a dispatch notification when your order ships.
We have warehouses in France and Czech Republic to provide faster and more convenient delivery. Due to different shipping distances, prices vary by destination:
Delivery times are estimates and not guaranteed. Delays may occur due to circumstances beyond our control.
Once we transfer your order to the shipping carrier, we are not responsible for delivery delays, lost packages, or shipping damage. Contact the carrier directly for delivery-related problems.
We are not responsible for delays or non-delivery due to incorrect addresses provided by customers.
Packages not collected within the carrier's specified timeframe will be returned to us. Return shipping costs may be deducted from any refund, and storage fees may apply.
As an EU consumer, you have the right to withdraw from your purchase within 14 days without giving a reason, starting from the day you receive the goods.
To exercise your withdrawal right:
The right of withdrawal does not apply to:
Important Storage Guidelines: For the freshest taste, store your wine in a cool, dark place (10–15 °C / 50–59 °F). Avoid temperature swings, vibrations, and direct sunlight. Before tasting, refrigerate white wine for 2–3 hours and red wine for about 30 minutes. Not following these storage guidelines may affect the wine's quality and eligibility for return.
If your withdrawal is valid, we will refund all payments received from you, including original delivery costs, within 14 days of receiving your withdrawal notice.
If you receive damaged or defective products due to our error (not due to damage during shipping by the delivery company):
For damage caused during shipping by the delivery company, you must file a claim directly with the carrier.
If you receive incorrect items due to our error, we will arrange collection and replacement at no cost to you.
Our liability is limited to the maximum extent permitted by French and EU law. We are not liable for:
We maintain appropriate product liability insurance. Our liability for product defects is governed by applicable French and EU consumer protection laws.
All content on our website, including images, descriptions, and branding, is protected by intellectual property rights. You may not use our content without written permission.
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, strikes, or government regulations.
Personal data processing is governed by our Privacy Policy. By placing an order, you consent to the processing of your personal data as described in our Privacy Policy.
These terms are governed by French law and EU consumer protection regulations.
For consumers, any disputes will be resolved by the courts of your habitual residence or our registered office in France, at your choice.
EU consumers may access the European Commission's Online Dispute Resolution platform at: ec.europa.eu/consumers/odr
In accordance with French law, consumers may contact a consumer mediator for disputes that cannot be resolved directly. Contact details for relevant mediation services are available upon request.
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect.
We may update these terms from time to time. Material changes will be communicated by posting updated terms on our website with a new "Last updated" date.
For questions about these terms and conditions, email us at contact@aromeswinebox.com
